Luca Caprio

Digital product expert

caprio.lucaa@gmail.com

+44 79693 93770

Over seven years experience crafting digital solutions in the UK financial sector, delivering impactful product features in a highly regulated market to millions of users - passionately advocating for empathy, originality and quality in product teams.


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EXPERIENCE

Product Manager

Santander UK - 2 Years

Responsibilities

  • Implemented innovative research strategies including a behavioural science framework.

  • Built Santander’s Fraud Education Hub from concept-to-customer, estimated fraud-loss savings of £11 million.

  • Managed a cross-functional squad of engineers, designers and analysts.

  • Developed the overarching customer ‘Education and Awareness’ product strategy for Fraud.

Product Manager

Santander UK - 2 Years

Responsibilities

  • Implemented innovative research strategies including a behavioural science framework.

  • Built Santander’s Fraud Education Hub from concept-to-customer, estimated fraud-loss savings of £11 million.

  • Managed a cross-functional squad of engineers, designers and analysts.

  • Developed the overarching customer ‘Education and Awareness’ product strategy for Fraud.

Product Manager

Santander UK - 2 Years

Responsibilities

  • Implemented innovative research strategies including a behavioural science framework.

  • Built Santander’s Fraud Education Hub from concept-to-customer, estimated fraud-loss savings of £11 million.

  • Managed a cross-functional squad of engineers, designers and analysts.

  • Developed the overarching customer ‘Education and Awareness’ product strategy for Fraud.

Senior Designer

Santander UK - 2 Years

Responsibilities

  • Supported the roll-out of the strategic mobile, winning Best Digital Financial Inclusion Initiative 2024.

  • Led design strategy for fraud prevention as a cross-functional squad. Establishing the foundational design-ops.

  • Spearheaded discovery and research into innovative fraud initiatives, turning insights into actionable design concepts.

  • Mentored junior designers, and actively advocated for designers to learn code.

Senior Designer

Santander UK - 2 Years

Responsibilities

  • Supported the roll-out of the strategic mobile, winning Best Digital Financial Inclusion Initiative 2024.

  • Led design strategy for fraud prevention as a cross-functional squad. Establishing the foundational design-ops.

  • Spearheaded discovery and research into innovative fraud initiatives, turning insights into actionable design concepts.

  • Mentored junior designers, and actively advocated for designers to learn code.

Senior Designer

Santander UK - 2 Years

Responsibilities

  • Supported the roll-out of the strategic mobile, winning Best Digital Financial Inclusion Initiative 2024.

  • Led design strategy for fraud prevention as a cross-functional squad. Establishing the foundational design-ops.

  • Spearheaded discovery and research into innovative fraud initiatives, turning insights into actionable design concepts.

  • Mentored junior designers, and actively advocated for designers to learn code.

Designer

Santander UK - 3 Years

Responsibilities

  • Built performant frontend applications using React and styled elements using CSS or SASS, to form elegant UIs.

  • Assisted in the analysis, design and architecture of prioritised features for mobile banking.

  • Handled artefact and asset creation for mobile guides, and the app store.

  • Documented accessibility requirements for developer handoff and handled final product sign-off.

Designer

Santander UK - 3 Years

Responsibilities

  • Built performant frontend applications using React and styled elements using CSS or SASS, to form elegant UIs.

  • Assisted in the analysis, design and architecture of prioritised features for mobile banking.

  • Handled artefact and asset creation for mobile guides, and the app store.

  • Documented accessibility requirements for developer handoff and handled final product sign-off.

Designer

Santander UK - 3 Years

Responsibilities

  • Built performant frontend applications using React and styled elements using CSS or SASS, to form elegant UIs.

  • Assisted in the analysis, design and architecture of prioritised features for mobile banking.

  • Handled artefact and asset creation for mobile guides, and the app store.

  • Documented accessibility requirements for developer handoff and handled final product sign-off.

CONTACT

caprio.lucaa@gmail.com

+44 79693 93770

Luca Caprio

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